COMECOME help categories: general answer or account request?
A general help answer explains a common task. An account-specific request asks the service to examine your situation. Choose the appropriate route.
Use General for common topics
The General help screen includes topics such as Forgot Password, Network Issue and OTP not received. Read the current answer matching your symptom. A relevant topic can help you describe the problem before contacting support.
Use a request for personal status
A question about your own account or a particular transaction may require an authenticated support route. Category labels do not prove that a case has been submitted. Check the confirmation or ticket state if the interface provides one.
Send the minimum useful detail
Explain the action, time and exact message. Redact secrets and unrelated personal data in screenshots. Do not assume a help-category title promises a particular outcome or response time.
A useful next step
Return to the relevant category or current support request once you know whether you need instructions or account-specific assistance.